Legal

Refunds

Last updated [date]

Failed calls

You never pay for a call that fails or that you cancel. The amount held for it goes back to your wallet straight away, and you can see the release in your wallet ledger.

A call that succeeded but was wrong

If a render finished but the output is broken (for example, a blank or corrupt file), write to [support email] within 7 days with the generation id. If we confirm it, we add the amount back to your wallet as a refund entry.

Unused wallet balance

• You can ask for your unused balance back when you close your account.
• We refund to the original payment method through Razorpay within [number] working days, less any payment charges Razorpay does not return [to be confirmed].
• Promotional or adjustment credit we added is not refundable.

GST

When we refund a top-up, we issue a credit note for the GST on it.

Payment problems

If money left your bank but your wallet was not credited, write to [support email] with the UPI reference. Razorpay usually reverses failed payments within 5 to 7 working days.