Legal

Delivery and cancellation

Last updated 14 November 2026

Router is an online service sold by Kyko AI Private Limited. Nothing is shipped to you.

Delivery

• Wallet top-ups are added to your Router wallet as soon as Razorpay confirms the payment, usually within a few seconds. Your GST invoice is emailed to you and stays in your console.
• Each model call is delivered in your console and through the API: text straight away, and images, video, voice and music when the render finishes, usually within a few minutes.
• If a top-up has not reached your wallet within 30 minutes, write to support@userouter.in with the UPI reference.

Cancellation

• You can cancel a queued render before it starts. The amount held for it goes back to your wallet straight away.
• Plans are monthly spend limits with no upfront fee, so there is nothing to cancel: change or remove your limit at any time in the console.
• You can turn off auto top-up at any time in the console. You can also cancel its UPI Autopay mandate in your UPI app, or a card mandate with your bank; we then stop charging it.
• You can close your account at any time and ask for your unused balance back, as set out in our refunds policy.